Testimonials
Recieved my rug this morning and am very pleased with the product and service. I also thank you for the little note and would most definitely use you again and also reccommend you to other people. Once again I thank you very much for your service.
Craig, January 2012
Hi order received today.
Thank you for excellent service and delivery.
Regards.
M Ashby 29.06.11
Thankyou for your prompt service in sending out my order . I received it this morning.... a nice present for my 8 year old grand-daughter to do when we go on holiday next month, (and I might be able to do some quilting at the same time!).Many thanks. A Davison 29.06.11
I would just like to say a big thank you for my "rug kit". I have had so many problems with ordering on the internet and its great to see a company that can offer such a good service.
I will definatley recommend you and make another order soon.
Jessica April 2011
Tatty Ted Big heart cross stitch kit.
I just wanted to say thank you for the prompt delivery of my order and to show appreciation for the way it was presented - little gestures like that make all the difference. I will definitely use your services again in the future.
Sharon March 2011
Thank you for your prompt service, my husband Brian placed the order for me as I am still getting used to buying things online, anyway I am absolutely delighted with the kit (Gerbera Cushion Front Tapestry) and with your service.
Best regards
Gloria
March 2011
I would just like to thank you for your excellent customer service, following my initial purchase November 2010. Your aftersales care is brilliant.Many thanks for the speedy service to supply the wool required to complete our rug!!
Tracie
Hi Tracy, just to let you know that my order arrived this morning and my husband is designing his own projects to use them, that is once he finishes his river boat. You could definately show a lot of other traders as to how to treat your customers. I look forward to buying from you again soon. Many thanks to a special lady. Best wishes from Sylvia and Jim
Dear Tracy,
I just wanted to say thank you ever so much for the white tiger tapestry I ordered as a birthday present.
I am so impressed with how quickly you sent the item out, the lovely way you put the ribbon on it and the lovely handwritten note thanking us for our custom.
I am just so impressed with your service and would like to take this opportunity to say thank you so much. It really is the little things that make the biggest impressions.
Thank you
Kindest regards
Victoria
Dear Tracy Thank you so much for your very quick dispatch of my order for the 2 matchstick kits. It was really lovely of you to put the message on it and it is little things like that that means so much to your customers and i really appreciate. I will definately buy from you again and will also pass your website unto my friends and family. Again many thanks and best wishes Sylvia
Hi Tracy.
Just to let you know my Tapestry Kit arrived safely today. I am glad I have found you again as my last purchase of a Tapestry was not a happy one. I had to wait nearly three weeks for a delivery with no apology.So thank you. As soon as I opened the parcel I recognised your lilac bow and your little note. These little touches make all the difference. I shall use you again. Joanne
Fabulous customer service - package here when I got home - well done - will be using your site again! Lisa W.Midlands
Thank you Tracy for my order which arrived today, to be able to have got what I wanted at a competitive price from someone who operates efficiently …makes spending money a pleasure!
Even more so since I think you are a small business … which is something I believe we all need to encourage & support – because we are losing so many important aspects of business & service through our mega-size cheap at all costs retail outlets.
Ruth, Scotland
I've received my order today and just wanted to say thank you very much
for your prompt and efficient service. I shall certainly use your
website again.
Regards
Mrs. A. H.
Dear Tracy
It was very kind of you to send 2 tools, so I just wanted to say thank you for your generosity. When I need any other ‘crafty’ ideas, your web site is now top of my list.
Kind regards
Elizabeth 18.11.10
Hi Tracy just wanted to tell you how pleased I was with my latch hook tool you just sent me, and so quickly. In fact the whole transaction was a delight, thanks. I will be back to your site! Jane S October 2010
Just to thank you for the swift delivery this morning, as I am doing a rug with dancing bears on for the birth of our first GREAT GRANDCHILD in april. I will shop with you again.
thank you
carol jean 25.03.10
27.03.10
Dear Tracy,just a quick note to say thankyou for the excellent service. From the friendly chat while ordering by phone, to the remarkable delivery time (ordered Friday pm received Saturday early am ). I look forward to shopping on youre site in the future.
Gordon. 28.03.10
Dear Tracy,
Just wanted to say how pleased I am with the service I've received from you, there aren't many businesses who take the time to let you know what's happening with your order, and the personal touch is really refreshing. Will definately be using this site again and will pass on your address to my fellow crafty friends. Thank you yet again for a brilliant service,
Best wishes,
Lucy 02.03.10
Hello,
I would just like to say that I am absolutely delighted with my tinkerbell latch hook rug kit. I am also very pleased with the service received. Nice packaging and a friendly, personal note. This kind of customer service is very few and far between. I will def buy again from you- thank you!
23.02.10
18/05/09
Hi Tracy, my rug kits arrived safely this morning, thank you very much. I have not been rug making very long but I can honestly say that you are the most helpful and friendly person I have bought anything from and you can be assured of my custom in the future. Many, many thanks Pauline April 09
Hi Tracy.
Just to let you know received my rug binding today lovely service, packaged well very pleased just got to get round to binding my rugs now many thanks again, Lorna March 2009
Hi
Just to let you know I received delivery today,thank you very much I love it!! Also wanted to say thanks for the excellent service and fast delivery!
Much appreciated,will certainly buy again!
kathryn 09.03.09
Just wanted to send a quick email saying thanks for the very fast delivery of the matchstick cutter. I will certainly do business again with you in the future.
Thanks again
Kev 10.03.09
Thank you very much for the speedy despatch of the Sierra Latch Hook Kit that I ordered. I received this within 48 hours of placing my order which I think is a marvellous service.
Mr.Lancaster. 20.11.08
08/08/08
I have ordered 2 latch hook rug kits from Tracys Craft Shop at separate times, both have come very quickly, the first the next day after ordering and the other the day after, I have no hesitation in recommending this site, for speedy delivery and great customer service. Charlie. Tewkesbury
Thank you very much I was delighted when the post arrived today and my goods
had arrived.
Would not hesitate to tell everyone about your wonderful service.
Thank you very much.
Jo. Bedfordshire 6th August 2008
July 2008
Catherine
Stirlingshire
Website very user friendly and I was delighted to receive my rug kit within 2 days of processing order. The handwritten note from Tracey was a nice touch!
1/08/08 I have bought many items from this web shop, the quality, goods, service and choice are excellent, I will be placing more orders in the future. Elaine, Wallasey, Merseyside.
