Hi to all my customers, past and present! Holidays are now over, thoroughly enjoyed and batteries recharged! We have lots of new exciting designs in latch hook and cross stitch waiting to be uploaded, so keep your eyes peeled! If you have seen a kit on another site that is not currently showing on mine, just let me know and if possible I will add it to the stock order. As always, it is free postage within the UK, £8.95 in EU and £10.95 outside of the EU. The price is a flat rate postage and stays the same no matter how many items you order. Please be aware that any customers outside of the UK must make themsleves familiar with the new customs charges as orders going out of the UK now attract a tax on import and VAT.
Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.
We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 1-5 days for delivery within the UK.
We accept payment by Cheques or postal orders, (sent by registered mail)
PLEASE MAKE CHEQUES AND POSTAL ORDERS OUT TO; TRACY'S CRAFT SHOP
We also accept Streamline, safe online payments that allow you to pay with your credit or debit card. Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s
If you experience any problems with any of the online payments sytems, please do not hesitate in letting us know.
At Tracys Craft Shop, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.
Deliveries to UK mainland (inc. Northern Ireland)
Free delivery in the UK.
If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. Tracys Craft Shop reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.
Overseas & non-mainland UK:
For overseas and non-mainland UK deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. The postage cost per item should be shown along side the item description, if it is not, please email us at for a quote. Items mailed outside the UK will normally be sent Airmail and insured for £30.00. Heavier items may be sent Surface mail (if selected) and will normally be insured for £30.00. If a buyer requires enhanced insurance or an expedited service please email the above for a quote BEFORE placing your order. Tracys Craft Shop reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. Enhanced insurance up to a value of £200.00 starts at just £1.00 extra and is highly recommended.
If you are not happy with your purchase, please return it to us within 7 days in the original condition it was received in. Please ensure you use a trackable means of returns. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. If you need to return an order outside of the 7 days as stated above, please contact us to discuss this. Returns outside of the statutory 7 days are subject to a 15% restocking fee. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured.