We hope you all had an enjoyable Christmas and wish you a brighter 2021. Thank you to all our customers and we promise you the best level of service as always.
Hello Tracy, thank you so much for the frame, it was like opening a present! I am very pleased with it and would also like to thank you for sending it so quickly. Ordered yesterday, received today! Your customer care and service are excellent and will be sure to recommend you to my sewing friends.Best wishes, Irene
Hello,This order arrived this morning and I would like to thank you very much for your prompt action on my order. It is beautifully packaged and I am very pleased with it. I was prompted to look for the kit on-line as the same item was an offer in a magazine. I searched on ebay and then found your site; the price of the kit alone in the magazine offer and on ebay were both equivalent to the kit, plus a cushion back to complete my project, from yourselves.I hope this feed back is helpful and I will recommend you to my friends.Regards,Valerie B
Hello Tracy,I received my sewing bag yesterday, beautifully wrapped once more. I had been so impressed with the bag I had ordered for my daughter that I'd made a note to order from you again when I felt able to treat myself!I much appreciate the note and ribbon and the fact that you had picked up that I'd ordered from you before. Little touches mean a lot and make the difference between just buying something and a real service.Thank you so much for making me smile - and for the lovely bag of course! Julia
I recieved my cushion kit today and am so pleased with it as I do actually have a young Scottie dog!
Thank you for wrapping it so nicely with ribbon and also for your prompt and efficient delivery.
I hope to buy from you again soon,
Dear Tracy My rug kit arrived the day after I ordered it. The quality is great. Just to say thanks for a great product and brilliant service. I will definitely be using this shop again. Regards Elaine Connelly
Hi Tracy,REF; Purelite 3 in 1 Craft Light
My thanks to you for safe ,quick dispatch of the 3in one craft light.
What a fab piece of kit,was soo easy to set up,and brilliant it is either battery or mains power,its so worth the price.
I cant believe a man invented this product???? its so practical with a hundred of different ways it can help around the home,it had to be a womens idea!!!!!!
To all you crafters out their you cannot be without this lamp.
Thanks again Tracy, as ever continued success to you,
best wishes Bridget-
Hi Tracy,Just wanted to say how pleased I am with the service from your business very efficient and the bag is gorgeous can’t wait to use it on Tuesday at my sewing class. I wanted o write you a review but couldn’t find a facebook page or anything. I also run my own business and know how important it is to get things right and you did just that!!Thanks again! Nichola
Thank you so much Tracy and team - bag has just arrived and is perfect! So glad I Googled "sewing machine bags" and discovered your website. Excellent customer service - I will be using you again Many thanks Jo
Order placed Thursday evening, confirmed Friday, delivered/received Saturday. Now that's what I call service.Many thanks Tracy and well done to all.Peter Castle One very satisfied customer
Once again, thanks for your friendly and quick service, it is much appreciated. All the Best. Hilary
Just appreciated lovely handwritten note and presentation of the knitting needles I received thru the post. Haven't looked at website yet but will soon. Well done and good luck . Una
I'm emailing to say thank you so much for the speedy delivery of the knitting bag I ordered from you by telephone yesterday. The bag arrived safely this morning and it is lovely, a beautiful design combined with good quality material. It is a Christmas present for my daughter, also called Tracy, and I am sure she will be thrilled with the knitting bag.
Many thanks for your prompt delivery of latch hook rug kit which I received today through Amazon Marketplace. It was so nicely presented with the free latch hook also. Best regards Hazel
Dear Tracy, I'm most impressed by the speed of the shipping of my wolf latch hook kit, thankyou. I will keep your business in mind for further craft purchases Regards, Liz
Just a quick note of thanks; your customer service is fabulous! I love the care you take with packaging and the personal note is a lovely touch.Wishing you every success with the business
Just to say I received my knitting needles today. Thank you for a quick and brilliant service. I am looking forward to using your shop again. Sadie
Dear Tracy I just wanted to say thank you for sending out my order so quickly, the items are exactly what we expected but on a personal note i just wanted to say thank you for taking the time to hand write a note thanking me for my custom. I have never seen this done before i thought it was a lovely touch and i really appreciated it!! I have already recommended your store and i will definitely return in the future!
Dear Tracy What excellent service having only placed the order Friday lunchtime I received the parcel 9.30am Saturday. I shall certainly look on your site for any other craft items I use and will recommend you to relatives and friends. Look forward to doing business with you again Regards Rita
Dear tracy This week I received the above rug kit from yourselves. I am writing to let you know how impressed I was with the packing and presentation of my purchase. I thought the handwritten note, ribbon and smart business card made my purchase very personal. I wish you much sucess with your business, you deserve it. No doubt I will come back to you again many thanks Gilly
I'm just e-mailing you to thank you for your very prompt delivery of my Vervaco Cars Tapestry. I loved the personal way you packaged it, and I have had several cushion front tapestries delivered but yours was easily the nicest. I only ordered it on the Wednesday and it was delivered today (Friday) by our lovely early morning postman. Feb 2013
I was delighted with the quick and very pleasant service from Tracy when I wanted Lightning Mcqueen tapestry. It arrived the very next day after ordering. Tracy was a pleasure to talk to. she advised me how to do cross-stitch when I have only been used to doing straight tapestry. I will be back to use this brilliant set up. Very well done the craft shop!Aug 2012
Hi Tracy - Thank you so much for the fast service, I don't know how you do it! Less than 24 hours since I placed the order and it's just been delivered. Now I have something new to do; thanks again! You are definitely the best company I have ever used online and I will be back. Best wishes Heather
Dear Tracy The umbrella arrived in a couple of days and nicely in time to use during the recent torrents. I really liked the hand-written note as well: a nice touch. It was a pleasure using your website: from the way to image of the item slid up to the basket when added, to being able to fix my typing mistake in my address while processing the order. Every element just worked. It left me in such a state that I almost wouldn't have minded if the goods hadn't turned up, I was in that good a mood. There are not many sites that can do that. I'm now considering the tabletop sewing box for general storage of bits'n'pieces: it looks very useful. I've also recommended your site to a friend. And I've just noticed your testimonials page: I am not at all suprised you have so many. Excellent, fabulous. I wish you continued success. Martin D.
Hi Tracy,Just received order. A big thank you for your incredible service and kindness. I love your note.
Just to let you know, I have got my next 3 kits all planned, so there will be more business coming your way, over the months. Won't be going anywhere else now for my kits...you've spoilt me, knowing I'm in safe hands. Thank you for your lovely attitude and service. Take care. Anne.xxx. Hi Tracy, First of all I would like to thank you for such a speedy service,I had only placed the order on the 13 May and did not expect it for a few more days. Also the product, a Fulton Stowaway Deluxe Umbrella, is great and does exactly what i would expect an umbrella to do!Thank you Natan Hi Tracy The crochet hooks arrived today and I am thrilled with them! I am a returner after many years and surprised myself how much I remembered with a single ball and a 3.5 hook so was eager to get going. The crochet hook case was beautifully presented/wrapped and it was so thoughtful to put your personal message on the delivery note. Thank you Jo Recieved my rug this morning and am very pleased with the product and service. I also thank you for the little note and would most definitely use you again and also reccommend you to other people. Once again I thank you very much for your service. Craig, January 2012 Hi order received today. Thank you for excellent service and delivery. Regards. M Ashby 29.06.11 Thankyou for your prompt service in sending out my order . I received it this morning.... a nice present for my 8 year old grand-daughter to do when we go on holiday next month, (and I might be able to do some quilting at the same time!).Many thanks. A Davison 29.06.11 Hi order received today. Thank you for excellent service and delivery. Regards. M Ashby 29.06.11
I would just like to say a big thank you for my "rug kit". I have had so many problems with ordering on the internet and its great to see a company that can offer such a good service. I will definatley recommend you and make another order soon. Jessica April 2011
Tatty Ted Big heart cross stitch kit. I just wanted to say thank you for the prompt delivery of my order and to show appreciation for the way it was presented - little gestures like that make all the difference. I will definitely use your services again in the future. Sharon March 2011
Thank you for your prompt service, my husband Brian placed the order for me as I am still getting used to buying things online, anyway I am absolutely delighted with the kit (Gerbera Cushion Front Tapestry) and with your service. Best regards Gloria March 2011
I would just like to thank you for your excellent customer service, following my initial purchase November 2010. Your aftersales care is brilliant.Many thanks for the speedy service to supply the wool required to complete our rug!! Tracie
Hi Tracy, just to let you know that my order arrived this morning and my husband is designing his own projects to use them, that is once he finishes his river boat. You could definately show a lot of other traders as to how to treat your customers. I look forward to buying from you again soon. Many thanks to a special lady. Best wishes from Sylvia and Jim
Dear Tracy, I just wanted to say thank you ever so much for the white tiger tapestry I ordered as a birthday present. I am so impressed with how quickly you sent the item out, the lovely way you put the ribbon on it and the lovely handwritten note thanking us for our custom. I am just so impressed with your service and would like to take this opportunity to say thank you so much. It really is the little things that make the biggest impressions. Thank you Kindest regards Victoria
Dear Tracy Thank you so much for your very quick dispatch of my order for the 2 matchstick kits. It was really lovely of you to put the message on it and it is little things like that that means so much to your customers and i really appreciate. I will definately buy from you again and will also pass your website unto my friends and family. Again many thanks and best wishes Sylvia
Hi Tracy. Just to let you know my Tapestry Kit arrived safely today. I am glad I have found you again as my last purchase of a Tapestry was not a happy one. I had to wait nearly three weeks for a delivery with no apology.So thank you. As soon as I opened the parcel I recognised your lilac bow and your little note. These little touches make all the difference. I shall use you again. Joanne
Fabulous customer service - package here when I got home - well done - will be using your site again! Lisa W.Midlands
Thank you Tracy for my order which arrived today, to be able to have got what I wanted at a competitive price from someone who operates efficiently …makes spending money a pleasure! Even more so since I think you are a small business … which is something I believe we all need to encourage & support - because we are losing so many important aspects of business & service through our mega-size cheap at all costs retail outlets. Ruth, Scotland
I've received my order today and just wanted to say thank you very much for your prompt and efficient service. I shall certainly use your website again. Regards Mrs. A. H.
Dear Tracy It was very kind of you to send 2 tools, so I just wanted to say thank you for your generosity. When I need any other 'crafty' ideas, your web site is now top of my list. Kind regards Elizabeth 18.11.10
Hi Tracy just wanted to tell you how pleased I was with my latch hook tool you just sent me, and so quickly. In fact the whole transaction was a delight, thanks. I will be back to your site! Jane S October 2010
Dear Tracy, I can hardly believe it your parcel arrived at 11.30am this morning. My husband is delighted with the Latch Hook and looking forward to starting it. We will most certainly be in touch as when he requires another kit. Thank you very much for your excellent response to our order request. Maureen H 27.10.10
Just to thank you for the swift delivery this morning, as I am doing a rug with dancing bears on for the birth of our first GREAT GRANDCHILD in april. I will shop with you again. thank you carol jean 25.03.10 Thank you so very much for your quick and efficient service, i will certainly be using your shop again for all my purchases, I am very dissapointed in the other shop that i used, wish i had seen your website first.
27.03.10 Dear Tracy,just a quick note to say thankyou for the excellent service. From the friendly chat while ordering by phone, to the remarkable delivery time (ordered Friday pm received Saturday early am ). I look forward to shopping on youre site in the future. Gordon. 28.03.10
Dear Tracy, Just wanted to say how pleased I am with the service I've received from you, there aren't many businesses who take the time to let you know what's happening with your order, and the personal touch is really refreshing. Will definately be using this site again and will pass on your address to my fellow crafty friends. Thank you yet again for a brilliant service, Best wishes, Lucy 02.03.10
Hello, I would just like to say that I am absolutely delighted with my tinkerbell latch hook rug kit. I am also very pleased with the service received. Nice packaging and a friendly, personal note. This kind of customer service is very few and far between. I will def buy again from you- thank you! 23.02.10
Dear Tracy, Just this to say i received my order & kind note from you. Thank you so much. I have been buying from another site but you are so much better you seem to care about your customers which is great in business. Thanks again, 04.06.09 Kind Regards Ann.
18/05/09 Dear Tracy, I just wanted to say thank you very much for the first class service I received from you. I ordered the item online Thursday afternoon and it arrived with my friend (as a surprise gift) on Saturday. Super service and I will certainly shop with you again in the future. Kind regards, Denise.
Hi Tracy, my rug kits arrived safely this morning, thank you very much. I have not been rug making very long but I can honestly say that you are the most helpful and friendly person I have bought anything from and you can be assured of my custom in the future. Many, many thanks Pauline April 09 Hi Tracy. Just to let you know received my rug binding today lovely service, packaged well very pleased just got to get round to binding my rugs now many thanks again, Lorna March 2009
Would just like to say thank you very much for the quick and prompt service and of course more importantly the price I paid. Many many thanks and will be shopping again soon regards Kev Payne March 2009
Hi Just to let you know I received delivery today,thank you very much I love it!! Also wanted to say thanks for the excellent service and fast delivery! Much appreciated,will certainly buy again! kathryn 09.03.09
Just wanted to send a quick email saying thanks for the very fast delivery of the matchstick cutter. I will certainly do business again with you in the future. Thanks again Kev 10.03.09
Dear Tracy, My order arrived this morning and I just wanted you to know that I am most impressed with the speed this order was dealt with. I have kept your business card and if I find myself wishing further orders I will indeed use you, and would have no hesitation in referring you to others wishing crafts. Many thanks. Mary 20.01.09
Thank you very much for the speedy despatch of the Sierra Latch Hook Kit that I ordered. I received this within 48 hours of placing my order which I think is a marvellous service. Mr.Lancaster. 20.11.08 08/08/08
I have ordered 2 latch hook rug kits from Tracys Craft Shop at separate times, both have come very quickly, the first the next day after ordering and the other the day after, I have no hesitation in recommending this site, for speedy delivery and great customer service. Charlie. Tewkesbury August 2008
I have used Tracey's Craft Shop several times in the past and have been impressed with the extremely prompt service. The packages come beautifully wrapped which is a very nice touch. Deanna, Essex
Thank you very much I was delighted when the post arrived today and my goods had arrived. Would not hesitate to tell everyone about your wonderful service. Thank you very much. Jo. Bedfordshire 6th August 2008 July 2008 Catherine Stirlingshire
Website very user friendly and I was delighted to receive my rug kit within 2 days of processing order. The handwritten note from Tracey was a nice touch! 1/08/08 I have bought many items from this web shop, the quality, goods, service and choice are excellent, I will be placing more orders in the future. Elaine, Wallasey, Merseyside. 1st August 2008
Thank you for a very prompt efficient service. My 12 year old friend was delighted with her latch hook kit. I will definitely order again. Libby. Shrewsbury, Shropshire.
Just a quick email to say thank you for you impressively fast service and fabulous packaging - amazing. (Order No 586) Rosemary